FAQs

How long will it take my package to be delivered?
See Shipping Info page.

There are other shops selling Keiki Kona shorts. Are they real?
No. keikikona.com is currently the only authorized retailer. We are also on Amazon by Store Name "Keiki Kona". Verify that the seller information says Shipped and Sold by Keiki Kona.

Why did I only received part of my order?
In some cases, items may be shipped from a separate warehouse, so your packages will arrive in separate packages. In other cases, items may be backordered at the time of your purchase and therefore, some items may be shipped separately to ensure the fastest shipping possible.

I received a coupon after I purchased, why is it not applied to my order?
Some customers may unlock a special discount AFTER a purchase is made. This offer is for additional items and does not apply to the order already processed. If you place a second order, the discount will be applied to your additional items. If you place a second order with your discount and would like to cancel one of the orders, the order that includes the special discount will be cancelled and refunded.

My item does not fit, can I get a different size?
If you would like to exchange your order, please reach out using our Contact Us page or by replying to your order confirmation email and include your name and order number. We will be happy to assist with your exchange. Please note that the item being exchanged must be in its original condition in its original packaging.

If your question has not been answered here, please contact us using our CONTACT US page.